Audi of Charlotte is a J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience

J.D. Power has been known for its “Voice of the Customer” research for 50 years and is recognized as a world leader in measuring consumer satisfaction. So, to say that “Audi of Charlotte is a J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience” is an honor.  It is a great privilege not only because it comes from an internationally revered resource, but also because we are the first Audi dealership in the nation to receive this prestigious award.

The J.D. Power Dealer of Excellence Program SM recognizes dealerships for providing customers with an outstanding sales experience and distinguishing those dealerships as trusted partners for purchasing a vehicle.

We want to give a big thanks to our wonderful customers and our hardworking staff, who have kept us North Carolina’s #1 Audi dealer for 17 years running. We have proudly been awarded:

 

• Audi Magna Society

• DealerRater Dealer of the Year

• DealerRater CSI Dealer of the Year

• DealerRater Customer Satisfaction Award

• Audi Winners Circle

• Quality Performance Award of Honor

• J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience

 

J.D. Power understands how to measure quality and customer service, they’ve pioneered this art and science.  As you can imagine, receiving a recognition from J.D. Power is not easy.  Audi of Charlotte had to pass a three-step process to qualify:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, they consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the J.D. Power Sales Satisfaction Index (SSI) Study.SM

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

•    Listing vehicle inventory and pricing on the dealership website

•    Negotiating in an efficient and transparent manner

•    Offering a fair trade-in value

•    Presenting a clear and easy-to-understand F&I product menu

 

 

J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and competition of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE

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